Contemporary clinic buildings provide almost no opportunity for interaction between specialists. Instead, it’s left up to weary patients. Experience Mapping exercises with the staff and patients of Massachusetts General Hospital exposed that patients move too much, and doctors too little.
This new outpatient facility inverts this situation. Patients are given comfortable, daylit consult rooms where specialists come to them. The tradition of private offices for doctors is challenged in favor of collegial open office spaces, with amenities borrowed from the tech industry: Nap rooms, meeting atriums, and micro kitchens.
Listening to users, and developing qualitative metrics to analyze design performance allows Mass General to reinvent outpatient medicine, and deliver a new model of total care. With nbbj, 2014.